Equitrac Sucks Customer Reviews and Feedback

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Equitrac is a global software company that provides document cost management (auditing, allocation, recovery) and output management solutions for printers, copiers, and multifunction devices. Its target markets are professional services firms, general office and enterprise plus hospitality, and higher education. The company has more than a 70% market share among large law firms.

User "Ashley Lewis" writes a negative review on Equitrac on the "Spiceworks" website on November 10, 2014:

"Hard to setup and configure, poor user interface and layout, and put against other print management software like Papercut, Equitrac just completely fails to live up to standards. After about 2-3 days of a trial, I phoned back and got the reseller to remove it completely."


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"At one time Equitrac was global leader in cost recovery software. Soon after I had started management was let go an company taken over by Blackstone group. Company ultimately sold and now part of Nuance. Luckily many sales and operations people left for greener pastures."


"Company changed soon after I started working. Company was trying to be sold and management shakeup top down. Good product and great technology. I wish them much success.good educationcompany in turmoil"

Office Manager - PA (Former Employee) says

"Nothing to say really. I found it a strange environment to work in with not much management. But this was 10 years ago, things might be have changed since."

Senior Account Executive (Former Employee) says

"Not really fair for me to review this company as I learned soon after I was hired the company was in the process of being sold. There were many changes and multiple people jumped ship. I am sure that now under a different name the company is much more solid.Good solutionConstant turnover due to company in time of change"

Partner Sales Manager (Former Employee) says

"Our focus was to diversify the company by building additional channels to run along side of our direct sales focus in order for the company to be sold; Nuance eventually acquired us.Great TeamUnrealistic expectations of upper management"

Major Account Representative (Former Employee) says

"Working from home was required, you end up working more than you would if you were in an office. The company started to treat employees like a tool, and was discarded with as much emotion.Good pay, supervisors were bestOverall company had no loyalty to it's employees."

Branch Administrator/Service Coordinator (Former Employee) says

"I believe the company is now Nuance and cannot give a review of a branch that no longer exists. The people I worked with were great. I spent 10 years with them and was happy."

Software Support Specialist - Tier 2 (Current Employee) says

"Potential to learn if you put in the effort but a lot of fires to put out daily. Some good people on the team. Some good managers.Salary and bonusesWorl load heavy"

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